Help Center

FAQ

About Account

How do I register?

I cannot log in to my account.

I forgot my password

About Orders

May I cancel the order?

I forgot to apply the coupon during checkout, can I get the money difference back?

Why didn't I receive an order confirmation e-mail?

I forgot to sign into my account before I placed an order, can I link the order to my account and claim my earned rewards points?

About Shipping

Why hasn't my order been shipped?

I did not receive the tracking confirmation email, where is it?

How long will it take to receive my order?

How can I track my order?

Package delivered, what to do when there is an item missing/incorrect?

About Payments

What is the difference between the billing address and the shipping address?

Is it safe to shop at Vapeciga?

I received a “Gateway Error” message.

Why is "Do Not Honor" displayed after checkout/payment?

About Returns

Do you have a warranty?

Can I return items on my entire order back?

What should I do with a DOA (dead on arrival) item?